Delete your account

1. If you are a member of a club

In the VYBE.FIT app:

1. Sign in and open the Member tab.
2. Choose Settings along the top.
3. Find Delete my account, tick Yes, delete my account, and press Ask for it.

On the web: sign in at your club's own address (for example yourclub.vybe.fit), go to Settings and use Delete my account in the same way. The page is at yourclub.vybe.fit/me/settings.

If your club's pages do not show a Settings tab, use one of the ways below instead.

2. If you only work at a club, or have no club

On the web: sign in at app.vybe.fit/account. At the bottom of the page, under Delete my account, tick Yes, delete my account and press Ask for it. This works for every VYBE.FIT account, member or not.

By email: write to hello@vybe.fit from the email address on your account, with "Delete my account" as the subject. We only act on a request that comes from the account's own address, so nobody else can delete your account for you.

3. What happens next

Your request is recorded with the date you asked. Your club sees it on its list of member requests, along with anything you owe, and we are told as well.

The club settles anything outstanding, such as an unpaid balance or a family member's membership you pay for. Then your account is deleted, or anonymized where a record has to stay.

Changed your mind? Until it is done, the same place you asked shows I've changed my mind, and your account stays as it is.

4. How long it takes

We act on every request within 30 days. If you owe a club money, it can take longer, because that is settled first.

Once your account is deleted, nothing of it is kept beyond 30 days, apart from the records listed under "What is kept" below.

5. What is deleted

• Your account: your name, email address, password, mobile number, date of birth, home address, emergency contact and photo.
• Your profile and choices: your reminders, the activities and instructors you follow, and your private calendar address.
• What you watched and saved: your watch history, likes, tags and collections.
• Your bookings: your bookings and attendance are no longer linked to you.
• Your sign-ins: every device and app signed in to your account is signed out for good.

6. What is kept, and for how long

A few records have to outlive the account. They are kept only as long as the law requires, and are not used for anything else.

• Payment records: what was paid, when and for how much, for seven years, because tax law requires it.
• A signed waiver your club must keep: for as long as the law requires.
• Your club's own records of money owed and paid: for as long as the law requires.
• Security and sign-in logs: up to 12 months.
• Class recordings you taught: these belong to the club, and stay in its library for as long as the club keeps them. Ask your club to take one down.

7. Contact

WORKSHARE LLC, operator of VYBE.FIT
397 Union Avenue
Laconia, NH 03246
United States
hello@vybe.fit

See also our Privacy Policy and Terms & Conditions.